GUEST INFORMATION

We look forward to welcoming you. When you make your booking, you enter into an agreement with us. Please read our terms and conditions below. See you soon! Jon and Katia

Arrival and Departure

Check in is available from 4.00pm to 7.30pm on the day of arrival. We ask that you please vacate your room by 10.30am on the morning of departure.

Early/late check in and late check out can be arranged at an additional fee and by prior arrangement only (subject to availability).

Booking and cancellations

It's always best to book us directly via our website, email or phone. We are at least 10% cheaper than Booking.com and offer our direct guests complimentary upgrades when possible and other perks.

Please note the cancellation policy before committing to a reservation.

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

We charge 50% non-refundable deposit at the time of the booking. The balance is payable upon check out. If a reservation is cancelled less than 14 days before date of arrival or in case of a no show, the total price of the reservation will be charged.

The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. You will be informed of this at the time of booking.

If you are unable to secure the booking with a credit/debit card then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.

Bookings made online may be subject to differing terms and conditions in force at the time of booking.

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Scotland grading in a similar standard of room(s). Should this establishment be more expensive than St Ives Hotel, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

A small car park is available at the front of the hotel. Parking is free and on a first come, first served basis. Cars and their contents are left at your own risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damage and Breakages

Please take care of our home. You are responsible and liable for any damages which you cause to the accommodation or its contents. We reserve the right to charge the full replacement cost for any item or piece of furniture removed from the room, and this can be done after departure. These include, but are not limited to:

Hairdryers £40.00
Remote Controls £40.00

Dogs

We are happy to accept well behaved, house-trained guest dogs for a small supplement of £25 for the entire stay. One dog per room maximum, please. We will provide you with a towel and a feeding bowl. Please bring your own food and bedding.

Please note that whilst our bedrooms and the guest lounge are dog-friendly, dogs are not allowed in the restaurant. We know that this does not suit all dog owners so please ensure you are happy with this policy before booking as we are unable to make exceptions apart from for registered guide-dogs. We have a diverse range of guests staying in the hotel, some with pet-hair allergies and some simply scared of dogs. Please be mindful of this during your stay. We ask you not to leave your dog alone in the bedroom when you go out.

Please note you will also be responsible for any additional cost for deep-cleaning, repair and replacement of damaged facilities caused by your pet. If we find any dog mess in the room , the charge will be the cost of one night's accommodation plus £75.00 for deep-cleaning and sanitising.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £50 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a postage and packing charge plus £7.50 admin fee.

Payment

Payment is due on the morning of departure and we accept the following charge, credit and debit cards:Delta, Maestro, MasterCard and Visa. We do not accept cheques.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within any part of The St Ives. Please note that offending guests will be asked to leave immediately and we will make a charge for deep cleaning, this can be applicable after your departure. This charge will be £100 plus the cost of one night's stay.

Termination Policy

St Ives Hotel reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

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